Troubleshooting

Quick fixes for sign-in, connection, and import problems, and what to do when a figure does not look right.

Most hiccups have a quick fix, and this section collects the ones we see most: sign-in trouble, HMRC and FreeAgent connections, statement imports, and figures that do not look right. Still stuck after trying these? Contact support - we reply within one business day.

Signing in

Can't sign in

Wrong password, lockouts, and Google sign-in fixes

Connections and imports

Common connection errors

Fix a failed HMRC or FreeAgent connection

Statement import problems

Rejected files, wrong columns, and duplicate rows

Your numbers

Why my figures look different

Trace a figure that does not match what you expected

Still stuck?

Where to look when something is wrong

Find the right troubleshooting article fast

Contact support

How to reach us and what to include