Contact support

If the help articles have not solved it, we are happy to dig in with you.

How to reach us

• Email support@kontala.com.
• Or use the form on our contact page.

We reply within one business day.

What to include

The more of this you can give us, the faster we can help:

• Your company name, and the email address you sign in with.
• What you were trying to do, and what you have already tried.
• The exact error message, word for word, if there is one.
• Screenshots of what you are seeing.

Never include your password - we will never ask for it.

Before you write

A quick scan of this section may save you the wait: Can't sign in, Common connection errors, Statement import problems, and Where to look when something is wrong cover the most frequent problems. For questions about what Kontala does and what it costs, see the FAQ.